The Startup Mindset: Essential Traits for Launching a Successful Business

All startups want to grow, but sometimes companies can lose a bit of magic over the course of that transformation. Organizations at any level of development can benefit by re-examining the core principles so many start out with. And rededicating itself to a startup mentality can help even the largest corporations gain some of that magic back, which can benefit the business.

The world has learned many lessons over the past few years—some good, some bad. Our team, like many, found itself scrambling to get half of our over 400,000-person global workforce up and running remotely in under six weeks—without suffering professional quality.

What is our 10-Desk philosophy?

When Daniel Julien started my company Teleperformance in 1978, it was comprised of ten desks in a small meeting room in Paris. In under 50 years, Daniel built those ten desks into an industry leader in the CX space, providing services to customers in 80 countries with a workforce of around 420,000.

One of our core values throughout our exponential growth has been maintaining that same entrepreneurial business mindset.

Our organization’s 10-Desk philosophy, covered at more length here, is simple: Leaders can achieve significant results by focusing daily on the small things that matter. Their goals and dreams aren’t small, but their areas of focus are. By making a difference at the micro-level every day, leaders drive results. Our continued adherence to the 10-Desk Philosophy has been a critical factor in our success, enabling our ability to respond quickly to the pandemic.